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Updated on 04/10/23  


The health of our customers and carers is of utmost importance during the uncertainty we are all facing due to the spread of COVID-19 (Coronavirus).

  • We understand this is a very worrying time, and want to reassure you that we are taking appropriate measures to protect our customers and the carers who need to continue providing vital care.

  • It is fundamental that our carers follow infection control and prevention techniques, whilst supporting those who need care as best they can.

  • Government and NHS guidelines are being updated regularly, so it is important to follow the NHS guidelines in order to protect one another.

If you or someone you know needs care during this time, it is important to find a provider that is taking steps to protect their customers and carers. You can ask about their infection control procedures and make sure that they are following the latest government and NHS guidelines.

Here are some additional tips for staying safe during the COVID-19 pandemic:

  • Get vaccinated and boosted.

  • Wear a mask in public indoor settings.

  • Practice social distancing.

  • Wash your hands frequently.

  • Avoid touching your face.

  • Stay home if you are sick.

By following these tips, you can help to protect yourself and others from getting sick.

How to avoid spreading the coronavirus:

  • Wash your hands and wrists for 2 minutes following government guidelines.

  • If you cannot wash your hands, use a hand sanitizer.

  • Do not shake hands with anyone.

  • Cover your mouth and nose with a tissue when sneezing or coughing.

  • Do not share cups, water bottles, cutlery, or crockery without cleaning them first.

  • Avoid touching your face, nose, and eyes.

  • it is important to wear a mask in public indoor settings and to avoid close contact with people who are sick.


What can you do to help prevent the spread of the Coronavirus?

  • Be aware of the main signs of infection, which are a high temperature and a cough. This will help you identify a family member or friend who may have the virus and needs to self-isolate or seek medical help.

  • Clean working surfaces frequently with the correct anti-bacterial solutions, especially in areas with a high general use.

  • Follow the government's advice and stay at home and avoid any unnecessary travel.

  • You can go outside for a walk or a cycle once a day with members of your household or alone.

  • Avoid visiting elderly relatives if you can, and if you do, make sure to keep 2 meters distance and thoroughly wash your hands for 20 seconds as soon as you come in.

  • Check-in on elderly neighbors and family members, seeing if they need help with food shopping.

  • Keep elderly people up to date with the latest developments.

  • Stay informed about the latest developments by checking the Public Health England website.

I would also add that it is important to wear a mask in public indoor settings and to get vaccinated and boosted against the coronavirus.

During this time, we are totally committed to doing everything we can to support our customers.

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